Terms of Service
Terms and Conditions
Temple Wines recommends that you carefully read the Terms and Conditions below.
By accessing and using this Website, the user declares to have read, understood and accepted the Terms and Conditions presented, without the need for any subsequent act or consent.
Access and use of other Temple Wines platforms are likewise regulated by these Terms and Conditions to the extent applicable and with the respective adaptations.
The Terms and Conditions may be changed at any time, considering that the changes take effect from the date of their update on the website. Subsequent access and use of the website or platforms by the user will be considered an unequivocal sign that the user has read, understood and accepted the new changes to the Terms and Conditions.
1.1 These General Conditions in force, updated in May 2021, are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Service Temple Wines Online Store (share company, headquartered at R. Vasco da Gama 239, 2785-595 São Domingos de Rana under the unique registration and identification number of legal person nº 516822845, hereinafter referred to as Temple Wines Lda.
1.2 The purchase of any product in the Temple Wines Online Store implies acceptance of these General Conditions of Online Sale.
1.3 Any and all alcoholic beverages available for sale on the Temple Wines Online Store may only be purchased by persons of legal age in their country of residence.
2. Information on Products, Contents, Prices and Stocks
2.1 Temple Wines reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
2.2 The images that illustrate each product at Temple Wines are merely illustrative (unless specified) and may differ from the product subsequently delivered, as these same products are also subject to out of stock. In the event that the images contain a year or specific information, the title and reference of the web page of the products in question must always be assumed and never the information contained in the image itself. Temple Wines is not responsible for any typographical errors due to computer or translation reasons.
2.3 Despite Temple Wines' efforts, some products may have an inaccurate price, which is why the team checks prices whenever they process orders. Consequently, the prices shown at Temple Wines are merely indicative and do not constitute a contractual offer. If the actual price of the product is lower than the advertised price, Temple Wines will refund the difference. If the price is higher, Temple Wines will inform the customer of this situation by email and will wait for their decision to accept the new price or cancel the order within 15 days from the date on which the email was sent.
2.4 Some products at Temple Wines may not show the Year of harvest or vintage, so the current market harvest or vintage should always be assumed.
2.5 As they are different stock counting systems between the online store and the showroom, there may be differences in the quantities presented online.
In the event that any of the ordered products is out of stock, Temple Wines reserves the right to notify the customer, who may choose one of the following options:
- a) refund of the amount referring to the product in question;
- b) total cancellation of the order and respective refund of the amount;
- c) another in agreement with both parties
Under no circumstances may the customer demand the delivery of paid goods, without first having confirmation that it is available for collection or delivery. This confirmation will always be sent via email after the order summary email (which is sent when the order is paid). If there is actually a shortage of stock, the customer may take one of the decisions indicated above.
2.6 Upon making the purchase, the customer will immediately receive an email with a document attached with the order form which will contain a summary of the options registered by the customer. This email/document should not be assumed as the final confirmation of the order. This confirmation will be sent later, as mentioned in the previous point, after physical validation of stocks.
2.7 Under Portuguese law, all prices shown on Temple Wines include the respective VAT rates in force, unless otherwise stated. Only and only for resale professionals, the values presented at Temple Wines do not include VAT, with the information “Without VAT” always visible and next to the price.
2.8 The promotions published on the Temple Wines website may not be applicable to products in the showroom.
3. Order and Payment
3.1 After confirming the order at Temple Wines, an email will be sent to the contact address registered by the customer at the time of formalization, with all details about delivery, billing, payment information, products and values. Temple Wines suggests that all customers confirm its details. If the customer does not receive the order confirmation email, he is requested to contact Temple Wines via email email@example.com so that this notification is sent again to the email address of the customer.
3.2 If any of the details placed by the customer in the order are wrong and/or the customer wishes to change some information, as long as the order has not yet been shipped, the customer is requested to contact us via email firstname.lastname@example.org as soon as possible so that the change requested by the customer can be made internally. Changes to the details of orders already shipped will have to be analyzed by the Temple Wines team so that, together with the customer, a more adequate solution can be found.
3.3 The customer is requested to mention at least one telephone contact at the time of account registration, for delivery purposes when the goods are shipped. If the customer does not provide such contact and the delivery of the order does not take place due to failure of communication with the customer due to the lack of said telephone contact, the goods will return to the Temple Wines warehouse, where they will be held until further contact with the customer and after analysis by the Temple Wines team, resent with the addition of new shipping costs, if applicable.
3.4 All orders at Temple Wines will only be processed after the effective receipt of payment, which will constitute the date of confirmation of the same. The formalization of the order alone does not constitute a reservation of the products.
3.5 If an order cannot be partially or fully satisfied, the customer will be contacted by Temple Wines in order to find the most appropriate solution
3.6 Orders may be canceled when expressly requested by the customer through one of the following e-mails email@example.com before shipment of orders . After confirming the dispatch of the order, the customer is asked to contact Temple Wines so that, together with him, the most appropriate solution can be found. For more information on cancellation and related refunds and fees, see point 6.
3.7 Payments by credit card or Paypal are accepted through the Temple Wines Online Store.
3.8 The status of orders at Temple Wines is comprised of 3 phases, exceptionally 4: Pending, In Process, On Hold and Finished.
- a) Pending – Waiting for the payment to enter the Temple Wines system;
- b) In Processing - Phase in which the payment was accepted, and the order is in processing and packaging/preparation;
- c) On Hold – Exceptionally, it waits for additional confirmations with the customer to proceed with the order.
- d) Finished – The order has already been shipped.
3.9 Payments are received in euros, regardless of the currency in which the transaction is carried out, the conversion fees for payments made in other currencies must be borne by the customer.
4. Shipping costs
4.1 To the prices shown on the products, the respective value of the postage is added, with each order.
4.2 At Temple Wines there is no packaging cost and the shipping cost depends on the weight of the order and the respective delivery destination. The cost of shipping will always depend on the shipping method/carrier selected, assigned in the 4th Step (Shipping) of the shopping cart. The total shipping costs will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors of this calculation may be variable and change without prior notice, not depending exclusively on Temple Wines.
5. Shipments and Deliveries
5.1 For orders to be sent to the requested address, the shipping option - Carrier for national or international shipments must be chosen.
5.2 Normally, after dispatch, an order at Temple Wines takes a long time to be delivered
- 24 to 72 hours in mainland Portugal;
- Between 5 to 9 working days in Madeira and Azores Islands;
- About 4 working days in Peninsular Spain;
- About 6 to 9 working days in the rest of Europe;
5.3 After the orders are dispatched, the customer may request information to monitor the shipment and a notification will be sent via email with the information on the link for monitoring the same to the registered customer. If for any reason the customer does not receive the shipment confirmation, they are requested to contact Temple Wines via the following email firstname.lastname@example.org so that all available information about the shipment of the order is sent again.
5.4 After notification of dispatch, customers must follow the status of the shipment through the link provided by Temple Wines, so that they are aware of the state of evolution until the moment of delivery of the order, since Temple Wines does not notifies each shipment status change.Likewise, it should be noted that not all transport services have a shipment monitoring information service
5.5 All products shipped by Temple Wines must be verified upon delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return in the carrier's packing slip and immediately notify Temple Wines via email email@example.com
5.6 If, after delivery, the customer finds that any of the items is not in compliance, he is requested to contact Temple Wines immediately via email firstname.lastname@example.org indicating the order number or the of the document that accompanied the order, attaching images of the packaging as received and of all the items, so that the process of investigating the occurrence can be opened internally and in this way the situation can be resolved as soon as possible.
5.7 Temple Wines is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for the eventual seizure of their orders, as well as the payment of customs fees, if any. In case of return of products, Temple Wines will only refund the amount corresponding to these same products in which their good condition is verified, not guaranteeing the refund of products that have been damaged or poorly stored during transport.
5.8 Temple Wines has contracted services with specialized carriers for the purpose of deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the shipping and delivery deadlines, however it should be noted that possible delays in deliveries may be unrelated to Temple Wines, and in these cases it is not possible to guarantee exact delivery times.
5.9 In case of unsuccessful delivery by the carrier, due to the customer's absence, a notice of passage may be left in the customer's mailbox with the carrier's instructions. Depending on the service and the carrier, orders must be collected at the place indicated by the same in the ticket notice, or the directions requested in the same notice must be followed.
6. Cancellation and Returns Policy
6.1 Temple Wines recognizes to all its customers the right to terminate the contracts they enter into with it, allowing them to return, within 14 days, the products purchased under the terms of Decree-Law nº24/2014, of February 14th.
6.2 The cancellation or return process is handled on a case-by-case basis by Temple Wines. To request an exchange or return, the customer is requested to contact Temple Wines via email email@example.com up to 14 days after the actual receipt of physical possession of the goods (order (s)), indicating the order number or the number of the document that accompanied the order, taking into account the conditions detailed below in the following topics:
- a) In order to return the order, the product must be in perfect sales condition, and if necessary with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
- b) The cost of transport for returning the product to Temple Wines is the responsibility of the customer
- c) Temple Wines is responsible for shipping and collection costs in the case of defective products and wrong shipments, unless this mistake is attributable to the consumer
- d) Once the goods have been received at our facilities and after validating their status accordingly, their value will be returned via the same payment method (see point 6), but if this is not possible, the customer must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer.
- e) Temple Wines undertakes to reimburse the customer within a maximum period of 14 days from the date on which it is informed of the decision to terminate the contract of all payments received, including the costs of delivery of the good, , however, the consumer bears the cost of returning the good, under the terms of paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February.
Refund of payments must be made by the same payment method used by the consumer in the initial transaction, unless expressly agreed to the contrary and provided that the consumer does not incur any costs as a result of the refund.
- f) If the value resulting from the exchange of products of an order is lower or higher than the initial value of the same, the conditions of settlement will be indicated by Temple Wines.
- g) All communication on the subject will be made by the following email: firstname.lastname@example.org
6.3 Temple Wines assumes the responsibility arising from defects in origin or raw material of the product purchased and if this is confirmed by the specialized team of Temple Wines, the product will be exchanged or returned at no cost to the client.
6.4 Temple Wines will not accept the return of the product after it has been used, or if it has been altered or modified.
6.5 Temple Wines is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or force majeure.
6.6 The conditions described in the previous points 6.1 to 6.6 apply to Mainland Portugal. For the remaining Zones and/or Countries, points 6.1 to 6.8.
6.8 For Zones and/or Countries other than Mainland Portugal, therefore, Archipelagos of Madeira and Azores, Europe and Rest of the World, the cost inherent to the return of the good/order is borne by the consumer, and Temple Wines is responsible for returning or reimburse the consumer for all payments received, including the costs of delivering the goods, under the terms of paragraph 2 of article 13 of Decree-Law nº 24/2014, of 14 February, which will be made by the same means of payment that you have been used by the consumer in the initial transaction, unless expressly agreed to the contrary and provided that the consumer does not incur any costs as a result of the refund.
7. Applicable Law
7.1 All purchases made on the Temple Wines website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Terms & Conditions of Online Sale will be submitted to the competent Portuguese Court.
7.2 If the Customer is located outside mainland Portugal, Temple Wines informs you that any legal process must be brought exclusively in the Portuguese Courts.
7.3 Under the terms and for the purposes of the provisions of art.18 of Law nº 144/2015, of 8 September, it is hereby informed that the ADR entity available with the following contacts is:
Address: Rua dos Douradores nº 116, 2º, 1100 - 207 Lisbon E-mails: email@example.com / firstname.lastname@example.org Telephone: 218 807 030
7.4 Decree-Law No. 74/2017, of 21 June, regulated by Ordinance No. 201-A/2017, established the creation of an online Complaints Book, available at www .livroreclamacoes.pt (Digital Platform), which allows consumers and users, among other tools, to submit complaints in a dematerialized form, with the same value as complaints presented in physical format.
7.5 Temple Wines provides here the link to the Complaints Book.
Conservation of personal information
Under the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679 of the European Parliament and of the Council - all personal data provided will be subject to computer processing and will be in our possession.
After collecting the personal information that you voluntarily transmitted to us, we will proceed with its conservation and maintenance until your instructions to the contrary, or for the minimum period necessary for the purposes that motivated its collection or treatment or for the period of time authorized by the National Commission of Data Protection. Keeping this information allows us to continue to provide you with personalized services without interruption.
Any user may freely choose whether or not to provide any individualized personal information. By making your personal data available, you are authorizing the collection, use and dissemination of the same between Temple Wines and the companies for whom it sells the sale of its products in accordance with the rules defined herein, namely not to use information regarding users and that has been provided by them without their authorization, except for the purposes for which it is intended
As provided for in the Data Protection Regulation, the holder of the personal data provided may, at any time, exercise his right to oppose marketing communications, rectification and cancellation of any personal data provided, and that right may be exercised through from email: email@example.com
Any form on this site allows registration in the newsletter database according to the principles referred to in this point.
Security and use of information
Temple Wines is committed to ensuring the privacy of visitors to its website on the Internet.
In addition to guaranteeing the confidentiality and absolute secrecy of the data to which we have access, we undertake to use them within the strict purpose for which they were collected, never having any sale, rental, or availability to third parties, of any personal data sent by users of our website
Temple Wines respects the most correct and effective practices in the field of security and protection of personal data, with all required measures being applied in accordance with current technical knowledge to prevent loss, misuse, alteration, illegitimate intrusion and subtraction of personal data Even so, it is important to mention that no method of communication or electronic storage is completely secure, so we cannot guarantee that they will not be viewed by third parties.
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The owners of this domain do not use the information stored in these files for commercial purposes with third parties, nor do cookies store data that can be used for marketing purposes.
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What types of cookies do we use?
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More information about the Cookies Used.
Copyright and Industrial Property
All data, trademarks and content in general on this website may be protected under the general terms of law and by national and international legislation for the protection of Intellectual Property. Reproduction for personal use is permitted, but unauthorized modifications, imitations, loans, rentals, transmissions or sale of any content on this website are prohibited.
All rights not expressly granted by us are rights reserved. In this way, all texts, images, illustrations, photographs, advertising, brands and other elements of the website content may be protected by law, and any copying, reproduction, dissemination or transmission, use, modification, sale, publication, distribution or any other use, in whole or in part, whatever the means used.
Except for this prohibition are free uses authorized by law, namely the right of citation, provided that its origin is clearly identified
Permission is granted to use documents (such as Press Releases, Announcements and Reports and Accounts) from this website, provided that the copyright notice appears on all copies. The use of these documents must be exclusively for informational and non-commercial or personal purposes, not being copied or placed on any network computer or disseminated in any other means of communication, and that no modifications are made to the documents. Violators will be subject to legal proceedings.
Some parts of the website may contain images that are copyrighted by their suppliers (such as stock photos).
To facilitate its accessibility, links to other websites on the internet will be added. If you choose to use links to these websites, you must review and accept the rules of that website before using it. We cannot guarantee their quality, nor do we assume any responsibility for the content or other functionalities of these websites.
The company's website is not responsible either for the content or for the theme of any other portal, including any website that has given access to its portal or whose access has been obtained through its portal.
Use and Risk
Neither Temple Wines nor any other party involved in the creation, production, maintenance or implementation of the website shall be liable for any damages or damages in civil liability (including, but not limited to, consequential damages, loss of profits and moral damages , caused directly or indirectly), that arise as a result of the correct or incorrect use of the website and its contents by the user, access to the user's computer and computer system by third parties, viruses, etc.
Although we are committed to the security of our website and put in place the appropriate technical, physical and logical protection measures to guarantee its protection, we do not guarantee or declare that the files available for download on the website are virus-free. , worms, Trojan horses, scripts or any other code or programs that contain destructive or harmful properties. The information on the website must be considered in its informative aspect. Despite efforts to keep the contents up to date and reliable, they may present inaccuracies, typographical errors or be out of date, and may be changed at any time without us having the obligation of prior notification. Therefore, its use in decision making is not recommended.
The information provided refers to recommendations issued by analysts who follow the Temple Wines action. Any opinions, estimates or forecasts made by these analysts are their own responsibility and do not represent our opinions, estimates or forecasts of our managers.
The provision of this information does not constitute any proposal, recommendation or suggestion to buy, sell or maintain our shares. Therefore, we do not guarantee that the information provided is permanently updated or that it includes all existing opinions about the aforementioned shares. Therefore, it should be borne in mind that any estimates or forecasts are, by definition, forward-looking and, as such, subject to risks, uncertainties and changes.
We do not assume any responsibility for the accuracy of this information as we do not assume any commitment regarding its updating if we are not aware of changes.
In any case, the information presented does not dispense with the full reading of the analyzes underlying the recommendations in question, the share price at the time of publication and the range of recommendations used by the institution. We are not responsible for any errors, inaccuracies or omissions contained in said analysts' opinions or for any acts that may be performed based on these opinions.
RAL - Alternative Dispute Resolution
Arbitration Center - Law 144/2015
Company not adhering to an ADR entity (Alternative Dispute Resolution).
In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
Address: Rua dos Douradores n.º 116, 2º, 1100 - 207 Lisbon E-mails: firstname.lastname@example.org / email@example.com Telephone: 218 807 030 www.centroarbitragemlisboa.pt Opening hours: 3rd and 4th fair, 11:00 am - 6:30 pm (From March 15, 2019, face-to-face service will be provided from Monday to Friday, between 11 am and 1 pm.) MAP Geographic coverage: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
More information: Consumer Portal: www.consumidor.pt
Except for the conclusion of a prior agreement, RAL procedures are voluntary, so we reserve the right not to participate/adhere to RAL procedures.